With the help of CFO Bryan DiRoma, Chubb Edwards has been simplifying and breaking down its services to add value to its customers. DiRoma is helping the organization leverage its business relationships while simplifying its complex breadth of services by selling bundled solutions to the end user.
The leading provider of total fire-and-security solutions across Canada, the company addresses system design, installation, service, monitoring, and continuing customer care through a network of 28 branches. Chubb Edwards’s focus is integration, allowing all components of a system to operate as one, including functions such as intrusion detection, access control, video surveillance, nurse call and communications, fire systems, sprinklers, and monitoring. Chubb Edwards also is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace- and building-systems industries worldwide. Here DiRoma shares what sets the company apart.
DiRoma outlines three essential takeaways he’s learned at Chubb Edwards
1. “The most significant lesson I have learned during my years in the business world is to stay calm.”
2. “There will always be deviations, fluctuations, bumps, and dips in the corporate universe—don’t become distracted or lose focus.”
3. “Don’t ignore the changes happening around you; instead, attend to them with an eye for what one can control using composure and intention.”
“Our simplification process has focused almost entirely on enhancing our alignment with our customers’ needs, goals, and priorities. Effective selection of these key metrics allows our employees to focus on the things that really matter in their areas of expertise.
In both my former roles with United Technologies business units and the past two years as CFO of Chubb Edwards, I have had a diverse array of experiences, including several opportunities to partner with other groups outside of the finance team. I worked to develop a uniform commission plan to determine payment for members of our sales team, and I standardized the financial tools that various branches of the brand use for reporting.
In addition, I have had the opportunity to streamline our communication by identifying solutions for complex systems to ensure that we are getting the right information from those systems and creating useful reports with that information. My management style has always been to assess how our team can add value.
As CFO, I carefully consider the responsibility that my team members and I have to create a viable, thriving business with every decision. I employ my past experiences to establish stronger and more effective relationships between finance and the other areas of the organization, and I continue to streamline procedures.
As a leader, my primary focus is on the alignment of finance support with operational leadership. One key to success is partnership and cooperation between the different areas of the business, so aligning finance and operations has been integral to our increased efficiency. During the course of this alignment, challenges inevitably arise. In those cases, I have been and will continue to utilize our process, which is an effective quality-management tool used across UTC to allow us to diagnose and correct issues and errors in our existing processes. The efficacy of these goals and processes is unaffected by changes in our corporation’s leadership.As CFO, I carefully consider the responsibility that my team members and I have to create a viable, thriving business with every decision. I employ my past experiences to establish stronger and more effective relationships between finance and the other areas of the organization, and I continue to streamline procedures.
“We are aiming to improve the customer experience by delivering solutions that create sustainable value for customers. We make the world a better place to live.”
We are aiming to improve the customer experience by delivering solutions that create sustainable value for customers. We make the world a better place to live. We create and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments.”