System Upgrade

Paul Pavlik has honed Teradici’s development process to help the tech firm continue creating great products for cloud computing

Paul Pavlik,  director of software engineering.
Paul Pavlik,
director of software engineering.

With partners such as Dell, HP, LG, Samsung, and VMware, British Columbia-based tech firm Teradici Corporation might be fine sitting back, admiring the roster of big companies it has lined up over the years, and revelling in the success it has had with millions of users. That’s not how the company got where it is today, though, so instead it’s continuing work to grow its partner ecosystem, scale its business model, and expand its product portfolio to appeal to today’s mobile workforces. As director of software engineering, Paul Pavlik is at the centre of it all, helping to develop the company’s workforce and culture to keep it at the forefront of cloud computing.

Teradici’s products basically enable businesses of all sizes to engage in collaborative work on any computing device anywhere at anytime.

The company’s personal computer over Internet protocol (PCoIP) technology is a key ingredient in virtual-desktop services, and these services can be delivered to employees on desktop, laptop, and all-in-one computer monitors from leading manufacturers. These “zero-client” virtual-desktop end points simplify IT management and displace traditional PCs at a fraction of the cost, eliminating the need for hard drives, CPUs, graphic processors, application O/S, and software.

“One of the things that attracted me to the company was our stellar partnerships,” Pavlik says. “Today, we have 100-plus ecosystem partners worldwide—including our newest, Amazon Web Services—delivering PCoIP products and services that meet stringent IT requirements. We expect this number to grow as PCoIP becomes the protocol of choice for desktop-as-a-service providers and device manufacturers.”

A main aspect of Pavlik’s job is to hire, mentor, and build highly productive teams to develop Teradici’s inventive products.

“One of my styles is—and this is a bit cliché—you hire great people and you leave them alone,” he says. “You can mentor and offer direction for what you’d like to get built, but you don’t meddle and tell them how to build it.”


1.5 million
PCoIP “zero-client” enterprise-computing devices that have been sold by more than 30 brand-name manufacturers

4+ million
Number of users who have installed PCoIP-based VMware software seats

Number of partners delivering PCoIP products and services

Many on the Fortune 500—in education, health care, financial services, government, and media—are users

Teradici’s position on the Deloitte Technology Fast 50 for Canada

In part, Pavlik credits his teams’ achievements to Agile software development: a set of practices involving collaboration between cross-functional teams. The system allows Teradici to quickly and flexibly adapt to change throughout the joint-development process with partners, regardless of how late it is in the process.

Ultimately, Agile’s principles improve customer satisfaction. “Agile is a term that’s been around for a number of years now,” Pavlik says. “When I joined Teradici, the team was developing a great product already, so I introduced the Agile way of doing things. Today, it’s second nature for our software-development team. I’d like to believe we’ve made something great even better, delivering PCoIP software that delivers a phenomenal virtual-computing experience that’s far more flexible than traditional desktops.”

Teradici is not a company to rest on its laurels, either. “Many companies focus on meeting customers’ needs of today, but to be truly successful, innovation is an imperative,” Pavlik says. “Wayne Gretzky is credited for this quote: ‘Skate to where the puck is going to be, not to where it’s been.’ It’s a challenge, but with an unwavering customer focus—and a bunch of really smart people—it’s amazing what can come out of it.”

Teradici’s model has made it an excellent partner for delivering on Amazon Web Services’ vision for cloud-based enterprise computing. The Amazon WorkSpaces desktop-as-a-service gives subscribers access to applications and resources on laptops, Kindles, iPads, and Android tablets, and Teradici’s PCoIP technology compresses, encrypts, and encodes the entire computing experience in a central data centre, transmitting “pixels-only”—not data—“from the cloud” as part of the secure, high-fidelity, affordable new service.

“We’re committed to delivering on the promise of cloud computing,” Pavlik says. “We’re cutting through all the clutter, enabling users to reach back and touch the cloud, no matter where they are. The who’s who of the Fortune 500 are using Teradici PCoIP technology. Knowing that our engineering team is making a difference with such high-calibre customers and partners is really exciting.”