If teamwork does wonders for a football, baseball, or soccer game, it has a similar effect when one of these sports (or any other, for that matter) leads to injury and subsequent rehabilitation. So goes the philosophy of Moveo Sport & Rehabilitation Centre, founded in North Vancouver, in 2006, by three women with various backgrounds in health care.
Moveo is the first North Shore clinic of its kind to unite a wide span of health professionals and fields into one comprehensive unit—the goal being to create a higher standard of rehabilitative care. “Our specialty really is our team approach,” says Dr. Jenn Turner, a founding partner who currently serves as Moveo’s president. “We do not use the term lightly. It permeates everything we do at the centre.”
Moveo’s team currently includes specialists in physiotherapy, chiropractic, massage therapy, active release techniques, athletic therapy, acupuncture, orthotics, and functional training—components that, when combined as needed, provide Moveo with first-rate service and innovative care. The idea is that patients under this kind of watch are destined to receive the right kind of treatment at the right time in their healing process, ultimately leading to fewer treatment sessions and a speedier recovery. “Open communication between our practitioners, as well as the referral source, ensures that care is focused and efficient,” Turner says. “Our goal is to make each and every client feel [like] a part of ‘Team Moveo.’ We really go out of our way to ensure that clients absolutely get the treatment they need to facilitate a speedy recovery and get them back to their sport or activity much quicker.”
with Dr. Jenn Turner
1. Is there a technology, trend, or idea that’s driving your company forward?
Involvement—putting my hand up to say, “I’ll help,” or, “I’ll be there,” or, “Here’s how I can contribute.” This company is not run by one individual but by ideas, attitudes, and contributions of each and every team member.
2. Where do hope this innovation will lead you in the next five years?
In the same direction that I am heading right now! Continuing my work with Olympic athletes. Gaining more insight and knowledge, and maybe opening another clinic or two with the same concept as Moveo and Optimum, the other clinic I own in the Fraser Valley.
3. How has the notion of innovation changed in the past decade?
I think, mostly, innovation has a technology focus. Technology certainly has a role in our field, but it can’t replace what we do. We have to use technology to enhance our work.
4. How do you cultivate innovation among your workforce?
Have a clear vision and values, hire team members who share it, and put mechanics in place where they can actively participate.
5. How can a company encourage innovation without breaking the bank?
Have a clear focus; know where to innovate; focus on results, not just doing things differently, but ensuring you are getting results from what you are doing differently.
To say Turner has firsthand, personal experience with sports and the nature of sports injuries is to make quite an understatement. She has an interest and involvement in triathlons (swimming/cycling/running marathons) that dates back to her teen years, and has progressed to long-course triathlons over the past decade, medalling in international events and even competing at the Ironman level. She also serves as the “injuries” columnist for Triathlon Magazine Canada, and recently travelled with Canada’s cycling team at the 2012 Summer Olympics—speaking even more to her ability to recognize and treat the stresses of high-impact sport. “My patient and athletes have confidence that I know ‘how it feels,’ being so involved myself,” Turner admits.
And the benefits reach beyond that. “Training and racing [also] make for great networking experiences,” Turner says. “We already know we have a common thread, and training conversation occurs from there—where connections can be made and relationships can be built.”
More connections tend to lead to more growth, which is certainly in Turner’s three-year plan for Moveo. Whether it’s in the form of expanded facilities, additional practitioners in fields like nutrition, personal training, or yoga, or increased information/clinics based on needs identified through the company’s client population, Turner is eager to develop Moveo into a business that has even more to offer and engage with the community. To that end, she has also started a website overhaul, integrated successfully with social media, and expanded community partnerships. “A potential satellite clinic could become a reality for Moveo in the next year, thanks to some of these relationships,” Turner says. “In this way, we could carry out our team approach throughout the lower mainland.”
Still, it’s hard to beat the connection that comes from simple event participation. “It is really awesome to be racing and to see my patients and clients of Moveo out there at local races and events,” Turner says. “I think the sense of community is instilled at a greater level by us standing by and supporting events that make us successful.”